Help Resources

The easiest and fastest way to get in touch with us is to go to Contact Us page. Just fill in the contact form there and we will receive your question.

If you are already our client you should have login details for your personal account on our website. Login your account and access all your support requests, past orders and special promotions.

The main reason to use such a support system is to avoid spam filter problems. We've used email in the past but many of our clients had problems sending or receiving emails. Due to the high number of SPAM messages these days many email providers use advanced email filters which unfortunately are not so advanced and often emails that you expect arrive in your SPAM boxes.

We've developed our own ticket based support system to save you this frustrating experience with email and spam. When you send us a message we will add it directly to your account where you can access the message at any time. If you are still not our client you will receive a special link for a web page where your questions and our replies will be stored.

Another big advantage of using such system is security. We are used to deal with login details for hosting accounts and transmitting these over the email is not the best thing to do. With the use of our support system your login details are securely stored and only you have access to them.

One of the main services that place us in front of the others is our Support Service. We provide online support 12 hours per day every weekday from 6am to 6pm GMT. We also work on weekends, completing custom modifications for our clients and doing updates to our own products and websites so you can expect a reply from us too.

Generally you can expect a response to your question within few hours during our opening hours.

If you require support outside our working time, do not worry, we haven't forgotten you and we will come back to you within hours, this is our promise to you.

There are few reasons why we do not have a phone support. A ticket support system is a lot more convenient way to communicate when it comes to discussing requirements or providing help for working with a web based product.

When clients request a custom modification they usually include links to other websites or send us screenshots - this cannot be done over the phone. They also ask specific things about our products and in order to give them best possible answer we usually need to think over the question, discuss with another colleague and then again send URL or a screenshot. Using a Ticket based support system we make sure that everything discussed stays archived and there are no misunderstandings when later we start working on the project. It gives us and our clients time to think of the right answers given and questions asked so every aspect of the requirements is cleared.

If we have to provide support for working with our products usually clients send us login details for their servers and almost always link to the script in question. This is another big inconvenience if we have to do it over the phone.

And finally, most of our clients are non-English speaking and using tools such as Google translator it's a lot more easier for them to ask us for help.